010 109 0207 info@pinn-point.co.za

Client Support

Get Remote Support

Please follow the instructions below to begin a remote support session with one of our Super Hero IT Support Consultants.

  1. Enter the code provided.
  2. Please download and run the file to provide us with remote access.

Frequently Asked Questions

Can I get support after hours?

Any work after hours will be charged at R550.00 per hour. This is an all-inclusive charge. Support will be provided on a remote access or onsite basis.

Any work falling outside of the support and maintenance service level agreement will be charged at R450.00 per hour. 

What’s the quickest way to resolve issues?

Logging a ticket is the preferred and quickest method for issue resolution. Work will only commence once a detailed ticket has been appropriately logged on our “Get Support” section of the website.

What are the setup costs for the IT maintenance plan?

The on boarding process is free of charge for every IT infrastructure maintenance plan. This includes configuring of the domain, VPN, migrating of email solution and tidying up the server room etc.

What happens in the event of a significant IT failure or problem?

In the event of a significant IT failure or problem (e.g. complete server failure or security breach), a separate disaster recovery plan will be maintained while we do everything possible to restore service.

Can you amend the IT policy after implementation?

Yes, we can review and amend the IT policy with you at any stage to best suit your business needs. We will implement the policy, manage and maintain it to your standards.

Who is responsible when there is a conflict between your IT solution and those of our third-party providers?

Where cloud services and other aspects of the IT system are not in Pinn Point’s direct control, we will take responsibility for liaising with third-parties to resolve issues.